Shipping, Exchanges & Returns

At Runway Stores, we want your shopping experience to be as seamless as possible. Please read our shipping, exchange, and return policy below for order assistance.

Shipping Policy

Free Shipping

  • Free shipping on all prepaid orders (credit / debit card payments).
  • Cash on Delivery (COD) nationwide orders qualify for free shipping on all orders - No exceptions.
  • Shipping charges (if applicable) are calculated and shown at checkout.

Delivery Time

Orders are processed within 1–3 business days and delivered within:

  • 2–4 business days for major cities
  • 3–7 business days for other locations across Pakistan

Delivery times may vary during public holidays, promotional events, or due to courier delays.

Exchange Policy

Eligibility — you may request an exchange within 3 days of receiving your order, provided that:

  • The item is unused and unworn.
  • It is returned in its original shoe box and packaging.
  • All original tags and labels remain attached.
  • The product is free from marks, damage, or alterations.

Items showing signs of wear, misuse, damage, or modification are not eligible for exchange.

How to request an exchange

Email our Customer Support team at runwaystoresofficial@gmail.com and we'll guide you through the process.

Important notes

  • Exchanges are subject to product availability.
  • If the item is unavailable, you may exchange for another product of equal value or pay the difference for a higher-priced item.
  • If the price has changed due to a promotion, exchanges are processed at the current selling price.
  • Exchange requests may take up to 2 weeks to process after the returned item is received.
Returns Policy

All sales are final. We do not offer refunds unless required by applicable consumer protection laws.

Damaged or incorrect items

If you receive a damaged, defective, or incorrect item, notify us within 3 days of delivery and include:

  • Your order number
  • Clear photographs of the product
  • Images of the packaging (if applicable)

Claims submitted after 3 days may not be accepted.

Sale & promotional items

Products purchased during sales, promotional campaigns, or with special discounts are not eligible for exchange or return.

Need Assistance?

Questions about your order or our policies? Our Customer Support team is here to help.

Email: runwaystoresofficial@gmail.com

Thank you for shopping with Runway Stores.